Forgotten your password? Fret no further.

The innovation is coming thick and fast at Sutton Active. We’ll be celebrating our sixth anniversary online soon so I thought it was high time to allow people to change their passwords themselves when they’ve forgotten them rather than emailing me to do it for them.

So, no more waiting hours, days or even weeks (sorry!) for me to get around to creating you a new password. Just go to the forgotten password page and do it yourself.

As before, there’s no way of getting your old password back. If you’ve forgotten it, just create a new one (and it doesn’t matter if coincidentally it’s the same as the old one).

People sometimes ask, “Why can’t you get my old password back? Surely you must know what it is otherwise you wouldn’t know if I’d got it right when I sign in.”. It’s a good question, so if you’re interested in the technical details, read on.

Usernames are dead. Long live email addresses!

I’ve changed the way you sign in to Sutton Active.

Previously, you would sign in using a username (which you created when you joined) and your password.

Now, you sign in with your email address and your Sutton Active password.

This should make things easier for people as it’s one less thing to remember and one less thing to choose when you first join the site. All the old usernames have gone. Forget about them – you won’t need them any more.

You should use the email address that you used when you first joined the site. If your address has changed since then, please get in touch and I’ll fix it for you.